Refund Policy – Cross Creek Kennel

At Cross Creek Kennel, we are committed to providing high-quality dog training services. Please review our refund policy carefully before booking:

1. All Services Are Non-Refundable
All payments made for training services are non-refundable. This includes deposits, monthly training fees, evaluations, and boarding associated with training programs.

2. Early Completion by Cross Creek Kennel
If we determine that a dog should be sent home early for any reason (such as reaching training goals ahead of schedule or behavioral concerns), any unused training days may be eligible for a partial refund, at the discretion of Cross Creek Kennel.

3. Early Withdrawal by Owner
If an owner chooses to pull their dog out of training early—whether partway through a month or before the agreed-upon program end date—no refunds will be issued for the remaining days in that billing cycle or for unused portions of the program.

4. Special Circumstances
Exceptions may be considered in cases of medical emergencies or other unforeseen events. Please contact us directly to discuss any such situations.